Effective Date: August 26, 2025
At LemoTV, your satisfaction is our priority. We understand that sometimes our IPTV service may not meet your expectations, and we are committed to providing a clear and fair refund policy. This policy explains how refunds are handled for subscriptions purchased through springgreen-magpie-987091.hostingersite.com.
1. 7-Day Money-Back Guarantee
LemoTV offers a 7-day money-back guarantee on all IPTV subscriptions from the date of purchase. This allows you to try our service risk-free.
Terms of the guarantee:
- Refund requests must be made within 7 days of the original purchase.
- Refunds are issued to the original payment method used for the subscription.
- The guarantee applies only to the subscription fee. Any third-party taxes, transaction fees, or additional charges are non-refundable.
- Refunds will be processed promptly after verification of your subscription details.
2. Eligibility for Refund
Refunds are eligible under the following conditions:
- Your subscription was purchased directly from springgreen-magpie-987091.hostingersite.com.
- The subscription has not been fully utilized, meaning you have not streamed an excessive number of channels or content beyond normal usage.
- Requests are submitted within the 7-day window.
Refund requests outside of this period may be denied.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team at support@springgreen-magpie-987091.hostingersite.com.
- Provide the following details:
- Full name
- Email used for subscription
- Subscription plan purchased
- Date of purchase
- Our support team will verify your request and confirm eligibility.
- Once approved, the refund will be processed to your original payment method.
Note: Refunds may take 5–10 business days to appear depending on your payment provider.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Subscription cancellation requested after 7 days of purchase.
- Partial usage exceeding normal streaming activity.
- Technical issues caused by the user’s device, network, or third-party applications.
- Fraudulent, abusive, or unauthorized use of the service.
5. Cancellation Policy
You may cancel your subscription at any time by contacting support@springgreen-magpie-987091.hostingersite.com.
- If cancelled within the 7-day period, a full refund will be issued.
- If cancelled after the 7-day period, your subscription will remain active until the end of the current billing cycle, but no refund will be issued.
6. Contact Us
If you have any questions or concerns regarding refunds, please reach out to our support team:
Email: support@springgreen-magpie-987091.hostingersite.com
Website: springgreen-magpie-987091.hostingersite.com
We are committed to providing a fast and fair resolution to all refund requests.